We are happy to offer FREE standard shipping through the United States Postal Service as our default shipping method. This means that no matter how much you shop, you get all of your cupcake decorations for FREE delivered within 3-7 business days!
If you are in a hurry, we also offer Priority Mail shipping available through USPS for a flat fee of $6.25, or Express Overnight shipping for just $22.95.
*NOTE: Please take note that orders must be placed by 1:30pm EST in order to leave our warehouse the same day. Also, any orders placed on Saturday or Sunday will not ship until Monday. Order far enough in advance to ensure delivery by your event date!
The second your package leaves our warehouse you will receive a confirmation email with your tracking number. This way you can stay on top of your package and track it all the way to your door!
We back up all of our products and guarantee they will arrive in the best possible condition. If in any way your product is unsatisfactory, contact us immediately for a replacement.
We accept returns within 7 days of receipt of your product. Please contact us to obtain authorization for a return. DO NOT return your product without contacting us, or your refund may not be processed properly. PRODUCTS THAT APPEAR TO BE WORN AND/OR USED ARE NON REFUNDABLE/RETURNABLE, NO EXCEPTIONS. Restocking fee may apply up to 10% of order amount. If shipped using our free standard shipping, our actual shipping cost will be deducted from the refund amount.
Process for Returns:
1. Email us at firstname.lastname@example.org with the following information:
- Subject: Product Return
- Order Number
- Products Being Returned
3. Once received, we will send an email confirming receipt of your product.
4. We will process your refund within 3 business days of receiving product. Please allow 2-3 business days for your payment processor to deposit funds.